One of the UK’s leading alarm signalling systems, BT Redcare, is to shut down leaving thousands of customers to find a suitable alternative. Customers whose intruder and fire alarms are connected to BT’s Redcare signalling system should act quickly to find an alternative supplier after it was announced the service will shut down next year.

Redcare is one of the leading suppliers of alarm signalling systems for both commercial and residential properties in the UK, serving around 100,000 customers. The system sends an alert to the key holder and/or the alarm monitoring system if activated.

The equipment at thousands of properties will need to be replaced for the alarm signalling to continue to operate beyond 1 August 2025.

We advise customers to check with us if they are unsure whether their new systems meet the requirements of their insurance policy.